Frequently Asked Questions
General Enquires
Water Care
Filters
- Can I use purezone filters in conjunction with Poppits sanitiser?
- How do I use the Heavy Duty Filter Wand?
- Do you have filters for inflatable spas?
- Why is my Camlock Filter is hard to connect?
- How do I install the Cam Lock Filter Adaptors to my filter box?
- My filter has a handle at the top, does the replacement filter need a handle?
Spa Covers
- Your website says all orders over $149 why do I have to pay shipping on my cover?
- My spa has a wooden ledge under the edge, How do I measure for a spa cover?
- What is the corner radius?
- How do I measure my spa cover?
- How do I attach cover locks to an in ground spa?
- My spa is in my deck, can I still use a cover?
Controllers and Touchpads
- How do I connect a heat pump to the SpaNet SV2 controller?
- Do you have a phone app for using the SpaNet touch pad remotely?
- Do you supply different overlay covers for SpaNet touch pads?
- What does the Error 3 message on my Spanet SV series touch pad mean?
- What information do you need to replace my touchpad and controller unit?
- Which outlet do I plug the light transformer into on the SV controller?
Pumps
Heaters
- How do I cool down my spa?
- Does the Universal Heat Pump connect to the Spa Controller?
- Will SpaNet Heat Pump work in my spa/swim spa?
- What kw Heat Pump do I need for my spa?
- What is the difference between the SpaNet Hybrid & Power Save Heat Pump?
- Do you sell a heat pump that can be used on a range of different spa pools?
Blowers
Jets
Headrests
Accessories
- How do I replace the UV bulb in my spa?
- What information do I need to provide for you to source my diverter valve?
- Do your diverter valves come with a hose to match the valve?
- How do I install my grab hand rail?
- What colours are available in spa steps?
- How does a non return valve work in conjunction with a spa pump?