Frequently Asked Questions

General Enquires

• Do you have parts for inflatable spas?
• Do you have specials?
• What payment options do you offer?
• Do you install parts?
• How long do I have to return an item?
• What is your Return Policy?

Water Care

• What level of UV light do your UV Sanitizing system produce?
• Do Poppits test strips have an expiry date?
• Can I use spa chemicals in my inflateable spa ?
• What is BioGuard Perfect Balance used for?
• Why is there yellow liquid coming out of the Ozonator?
• Do you sell spa minerals?

Filters

• Can I use purezone filters in conjunction with Poppits sanitiser?
• How do I use the Heavy Duty Filter Wand?
• Do you have filters for inflatable spas?
• Why is my Camlock Filter is hard to connect?
• How do I install the Cam Lock Filter Adaptors to my filter box?
• My filter has a handle at the top, does the replacement filter need a handle?

Spa Covers

• Your website says all orders over $99 why do I have to pay shipping on my cover?
• My spa has a wooden ledge under the edge, How do I measure for a spa cover?
• What is the corner radius?
• How do I measure my spa cover?
• How do I attach cover locks to an in ground spa?
• My spa is in my deck, can I still use a cover?

Controllers and Touchpads

• How do I connect a heat pump to the SpaNet SV2 controller?
• Do you have a phone app for using the SpaNet touch pad remotely?
• Do you supply different overlay covers for SpaNet touch pads?
• What does the Error 3 message on my Spanet SV series touch pad mean?
• What information do you need to replace my touchpad and controller unit?
• Which outlet do I plug the light transformer into on the SV controller?

Pumps

• What information do I need to provide for you to match my spa air switch?
• How do I resolve the loud noise coming from my pump?
• What is an O Ring?
• What is the difference between a Circulation and Boost Pump?
• What is the difference between a AMP and JJ pump plug?
• How can a Heat Pump save me money?

Heaters

• How do I cool down my spa?
• Does the Universal Heat Pump connect to the Spa Controller?
• Will SpaNet Heat Pump work in my spa/swim spa?
• What kw Heat Pump do I need for my spa?
• What is the difference between the SpaNet Hybrid & Power Save Heat Pump?
• Do you sell a heat pump that can be used on a range of different spa pools?

Blowers

• Why has my blower stopped working?
• How does a spa blower work?
• What information do you need to replace my blower pump?

Jets

• Do I have a venturi or a diverter?
• Can I remove and clean my vortex spa air jets?
• Why does my spa jet keep popping out of it's socket?
• What is the difference between a jet face and a jet body?
• What information do you need to find a replacement for my jets?
• How do I maintain my spa jets?

Headrests

• How do the spa pillows attach?
• Which headrest do I need for my Vortex Spa?
• How do I maintain my spa headrests?
• What materials are your headrests made from?
• Why have my head rests started to decay?
• What information do I need to provide for you to match my headrest?

Accessories

• How do I replace the UV bulb in my spa?
• What information do I need to provide for you to source my diverter valve?
• Do your diverter valves come with a hose to match the valve?
• How do I install my grab hand rail?
• What colours are available in spa steps?
• How does a non return valve work in conjunction with a spa pump?

Repairs

• Do you repair spa parts?