Frequently Asked Questions

General Enquires

• Do you have specials?
• What payment options do you offer?
• Do you install parts?
• How long do I have to return an item?
• What is your Return Policy?
• How much does it cost to ship my part?

Water Care

• What is BioGuard Perfect Balance used for?
• Why is there yellow liquid coming out of the Ozonator?
• Do you sell spa minerals?
• Can I use essential oils in my spa?
• Why should I shower before using my spa?
• Can I use Epsom salts or Magnesium salts in my Spa?

Filters

• My Camlock Filter is hard to connect?
• How do I install the Cam Lock Filter Adaptors in my filter box?
• My filter has a handle at the top, does the replacement filter need a handle?
• What is the difference between a coarse and fine thread on my Filter?
• Do you have a Sock for a LA Spa?
• Do you supply replacement filter o rings?

Spa Covers

• My spa has a wooden ledge under the edge - I need to measure for my new spa cover. How do I do that?
• What is the corner radius?
• How do I measure my spa cover?
• How do I attach the locks if my Spa is in the ground or deck?
• My spa is in my deck, can I still use a cover?
• My cover is an unusual shape, how do I measure it?

Controllers and Touchpads

• Do you have a phone app for using my SpaNet touch pad remotely?
• Do you supply different overlay covers for SpaNet touch pads?
• What does the Error 3 message on my Spanet SV series touch pad mean?
• What information do you need to replace my touchpad and controller unit?
• Which outlet do I plug the light transformer into on the SV controller?

Pumps

• What information do I need to provide for you to match my spa air switch?
• My spa pump is making a loud noise but there are no error messages on my touch pad, what does this mean?
• What is an O Ring?
• What is the difference between a Circulation and Boost Pump?
• What is the difference between a AMP and JJ pump plug?
• How can a Heat Pump save me money?

Heaters

• How do I cool down my spa?
• Does the Universal Heat Pump connect to the Controller?
• Will SpaNet Heat Pump work in my spa/swim spa?
• What kw Heat Pump do I need for my spa?
• What is the difference between the Hybrid Heat pump standard & the Power Save option for the SpaNet XS Heat Pump?
• Do you sell a heat pump that can be used on a range of different spa pools?

Blowers

• Why has my blower stopped working?
• How does a spa blower work?
• What information do you need to replace my blower pump?

Jets

• Can I remove and clean my vortex spa air jets?
• Why does my spa jet keep popping out of its socket?
• What is the difference between a jet face and a jet body?
• What information do you need to find a replacement for my jets?
• How do I maintain my spa jets?

Headrests

• How do the spa pillows attach?
• Which headrest do I need for my Vortex Spa?
• How do I maintain my spa headrests?
• What materials are your headrests made from?
• Why have my head rests started to decay?
• What information do I need to provide for you to match my headrest?

Accessories

• What information do I need to provide for you to source my diverter valve?
• Do your diverter valves come with a hose to match the valve?
• How do I install my grab hand rail?
• What colours are available in spa steps?
• How does a non return valve work in conjunction with a spa pump?
• Do you supply end caps for your 25mm and 50mm port water manifolds?

Repairs

• Do you repair spa parts?